FAQ'S

How do I contact you? 

Please email fashionistatherapy@gmail.com.

 

A product I've seen is no longer available. 

To receive product information about an upcoming restocking, please email fashionistatherapy@gmail.com with your request.

 

Do you have a different size? 

We only have the sizes listed on the product page in stock. We unfortunately only carry limited sizes in stock.

 

How do I select my size?

Please consult the size guide located below the description of the product, as well as our size chart.  For any questions, please contact: fashionistatherapy@gmail.com.

 

Do you make special orders? 

Yes, please email your request  fashionistatherapy@gmail.com.

 

Do you restock items? 

Once something has sold out, we generally do not restock items.

 

Are your styling products for sale? 

Yes, see the styling collections in shoes and accessories.

 

Something is wrong with my order. 

Please contact us as soon as possible at fashionistatherapy@gmail.com.Once something has shipped, we can no longer make changes to your order.

 

What forms of payment do you accept? 

We accept all major credit cards, as well as Paypal and ApplePay.

 

How do I cancel an order? 

Write us as soon as possible fashionistatherapy@gmail.com.Once something has shipped, we can no longer cancel and refund an order.

 

How do I use my promo code? 

You can enter your promo code in your shopping cart, just above the checkout button.

 

Do I need to create an account to shop from you? 

You can check out as a guest during checkout.

 

Will I fit into a garment listed as one size/free size? 

Our one size garments are items that are meant to be worn oversized, are free flowing or adjustable. If you wear a size small to large, these items will generally fit you. Please check our measurements and size guide! We list out model's measurements as a reference.

 

Shipping

How do I check the status of my order? 

Once you log in to your account, you can check the order status page. Alternatively, you can send us an email at fashionistatherapy@gmail.com to check on your order status.

 

Do you ship to...? 

We currently only ship within the United States.

 

How much is shipping to ... ? 

All orders over $100 receive complimentary free shipping, unless noted differently for special promotions and sales.  Shipping throughout the United States ranges anywhere from $6.95-$29.95.

 

Something is missing from my order. 

Please email us at fashionistatherapy@gmail.com so we can correct your order immediately.

 

How fast is your shipping? 

Shipping within the US generally takes 5 business days to process and between 10-15 days to reach the customer.

 

Returns/Exchange

Refund policy:

 If for any reason you are not satisfied, we will gladly accept items for refund within 7 days. All returned items must be unaltered,unworn and in saleable  conditions. Most refunds will require the product to be send back  to our facility if it has already been shipped, but if it is not possible to ship the item back to our facility you might be eligible for 50%refund. We will  issue refunds on items damaged in transit and ONLY if we are unable to replace that item. We will require a photo of the damaged item. We will not issue refunds for items confiscated by your local customs. It is the BUYERS responsibility to check their local Customs office to make sure they are buying a product that does not violate local laws. If Customs should confiscate or return a package to us, the BUYER is responsible for all shipping chargers to and from us. Moss fashion Clothing is not responsible for confiscated goods or undelivered goods.

 If u need to return an item due to damage by the shipper, please email us at Fashionistatherapy@gmail.com including a photo of the damaged item, and we will replaced it at no additional cost to you.

Can I return a sale item? 

 

All sale items are final sale.

Help

Something won't load. 

Please send us an email at fashionistatherapy@gmail.com with a description and screenshot of the problem.

 

Image magnification doesn't work. 

The image magnification code will often not work if you have AdBlockers or other "extensions" installed in your browser.

 

The site won't let me order.

Please let us know of the problem and email fashionistatherapy@gmail.com.  If you need additional help ordering, email us the items you'd like to purchase and we can set a custom order for you.

 

How do I unsubscribe from your newsletter? 

There's an unsubscribe button on the bottom of our newsletter. If you're unable to unsubscribe, please send us an email at fashionistatherapy@gmail.com.

 

Contact

Customer care: 

All general inquiries please contact us at fashionistatherapy@gmail.com.

 

Press/Media contact:

For all media relations, please contact us at fashionistatherapy@gmail.com.

 

I'm a Social Media Influence/Promoter:

Please write us at fashionistatherapy@gmail.com.